CASE STUDY
Smart Tabs (HUD): Enhancing Workflow Trust and Efficiency
The Smart Tabs feature introduces a customizable Heads-Up Display (HUD) designed to improve trust and efficiency in OpSec's platform. By allowing analysts to view multiple custom tabs simultaneously, the system reduces latency issues while maintaining visibility across global marketplaces like Amazon and Taobao. Customizable dashboards streamline access to critical data and analytics, improving workflow for customer service managers and analysts alike. The new scan scheduling feature ensures accurate monitoring of harvester scans, while the redesigned UI provides a distinct, accessible user experience across data grids.
Client: OpSec
Position: Dir. od UX
Duration: 6 Months
Industry Challenge:
OpSec faced challenges with customer trust due to latency issues and the inability to display multiple views simultaneously. Exit interviews revealed that customers struggled with confidence in the platform, which led to the inclusion of trust as a critical success metric.
Solution:
To address this, OpSec introduced a smart Heads-Up Display (HUD) feature, allowing users to view multiple custom tabs at once. This HUD enables analysts to work on multiple tasks across marketplaces like Amazon and Taobao while compensating for system latency.
Customizable HUD:
The HUD is customizable, allowing analysts and customer service managers to tailor it to their needs by adding collapsible dashboards and bars. This adaptability enhances efficiency, giving users quicker access to relevant data and streamlining workflows.
Improved UI:
The team addressed issues with data grid homogenization, creating a visually distinct scan scheduling grid with high contrast and customizable elements. This makes it easier for users to navigate and understand the data without the confusion caused by identical grid layouts.
Accessibility Enhancements:
In 2018, accessibility standards were improved, incorporating Triple-A and Double-A standards. Using tools like the Figma accessibility plugin, OpSec ensured that the redesigned data tables were readable and compliant, enhancing user experience across the platform.
Image: Old system shown below
"The Heads-Up Display was conceived to tackle the issue of trust directly. By allowing users to see our system’s custom views interacting in real time, we aimed to demonstrate the intelligence behind the platform.
Exposing key unused metadata as it processed behind the scenes reinforced this trust, assuring customers that the system was not only active but insightful—transforming a hidden, technical process into visible proof of the platform's reliability and sophistication."
